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Consumer Complaint Filer

Find which consumer commission has jurisdiction over your complaint under the Consumer Protection Act, 2019, and what you need to file. Jurisdiction is decided by the value of consideration you paid — not the compensation you claim.

Rs

Enter the amount you paid for the product or service. This determines the commission tier.

The three-tier structure

District CommissionUp to Rs.50 lakh
State CommissionRs.50 lakh – Rs.2 crore
National CommissionAbove Rs.2 crore

Revised by the Consumer Protection (Jurisdiction) Rules, 2021 (w.e.f. 30 Dec 2021). The Supreme Court upheld this consideration-based test in April 2025.

Where you can file (territorial)

  • Where the opposite party resides, carries on business, has a branch office, or works for gain
  • Where the cause of action arose, wholly or in part
  • Where you (the complainant) reside or personally work for gain

Filing checklist

  • Your name, description and address
  • Opposite party's name, description and address
  • Facts of the complaint — when & where the cause of action arose
  • Supporting documents — bill/invoice, warranty, receipts, correspondence
  • Relief sought — refund / replacement / compensation / removal of deficiency
  • Value of consideration paid (fixes the tier)
  • Signature with verification; prescribed (nominal) court fee

File online via the official E-Daakhil portal (edaakhil.nic.in).

Time limits

Limitation to fileWithin 2 years of the cause of action (condonable for sufficient cause).
Appeal: District → StateWithin 45 days of the order.
Appeal: State → NationalWithin 30 days; person ordered to pay must deposit 50% of the amount.
Informational guide, not legal advice. Pecuniary and territorial jurisdiction can involve nuances (multiple opposite parties, e-commerce, product liability). Verify on the E-Daakhil portal and consult an advocate before filing. Source: Consumer Protection Act 2019 & Jurisdiction Rules 2021.